Shipping policy

Delivery & Shipment policy. 
We do our best to ship products as fast as possible, the same goes for the processing of returns.
Currently we only ship to the EU and hope to expand this in the future.
  1. Orders
    1. In case the order concerns a purchase, the following is applicable. Once we have confirmed your payment for your order and confirmed your order in writing (including by email), an agreement between us is concluded. If you do not receive a confirmation within 24hrs of placing your order, please contact cream eyewear. We are obliged to accept any orders.
    2. If the Products are no longer available, even after the order has been confirmed, we will let you know. You may then order another Product from our Website or, if you wish, cancel the order. Any payment made will be refunded

  2. Delivery and defects
    1. The place of delivery is deemed to be the shipping/delivery address that you provide in your order. The Products are considered delivered when accepted by or on behalf of you at the delivery address.
    2. We aim to deliver the Products within 8-10 working days after acceptance of the order as per clause 3.2. Delivery times are estimates and cannot be guaranteed.
    3. We have a legal duty to provide Products in conformance with the agreement. You should inspect the Products for defects as soon as possible after delivery and inform us of any defects to the Products preferably within seven (7) days, so we can make a claim against the carrier, if needed, but in any case within thirty (30) days. Defect Products can be returned as described in Section 6 (Cancellation and Return Policy).