Refund policy

Returns policy:
If you are not completely satisfied with your new sunnies, you can return them to us within 30 days to receive a full refund. We accept a 30 days return or exchange policy, regardless of the reason.

To start a return, you can contact us at hello@creameyewear.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@creameyewear.com

  1. Cancellation and Return Policy
    1. You may cancel your order before delivery in writing. To do this, you can email us at hello@creameyewear.com Any payment already made by you will be refunded as set out below.
    2. You may also return or exchange the Products ordered within thirty (30) days after delivery, regardless of the reason. During this period, you will handle the Product, its packaging and accompanying materials with great care. You will only unpack the Product insofar as necessary to determine if you want to keep the Product.
    3. If you wish to return a Product, it should be in its original packaging and with all accompanying materials included. Also, the Product should be in its original condition, insofar as reasonably possible. You can contact us to obtain a return form and return the Products by mail (as per our instructions).
    4. We are not responsible and/or liable for any products you return to us by mistake. These products will not be stored and/or returned to you.
    5. Upon receipt of your cancellation of the order, and without the Products being exchanged for another Product, we will reimburse the purchase price and initial delivery costs (if any) as soon as possible but in any case within fourteen (14) days of receipt of your cancellation. In the event of an exchange, the purchase price of the exchanged Product will be set off against the purchase price of the returned Product. Depending of the amount, an additional payment from you may be required.